andrewbeechey.me.uk

// experience

Experience

Web development and IT support first, then earlier roles back to 2009.

Ongoing

Web

Independent web developer

Personal and gaming clan projects

  • 20 years of hands-on HTML, CSS and PHP, building personal sites and websites for gaming clans I have been part of.
  • The last five years learning and building with Laravel and Tailwind CSS.
  • Current projects in development: LaraCMS, LumenGallery and a profile site under my gaming handle, Vilkrin.

May – Jun 2024

IT

Junior System Support Technician

Waltham Forest Adult Learning Service

  • Set up four IT suites and replaced old hardware: two suites with iMacs and two with Windows PCs.
  • Configured two Proxmox servers from scratch, each running Windows Server as a guest, and promoted them to domain controllers with Active Directory, users, group policies and permissions.
  • Deployed shared resources including shared drives and multiple printers.
  • Configured DHCP and DNS on the Windows server to take over from the ISP router.

10 Jun 2015 – Sep 2016

E-commerce Web

Founder & Managing Director

Waltham Games Ltd, London

  • Set up the Magento e-commerce store for live trading, and kept it running.
  • Listed stock on the company website, eBay and Amazon, then picked, packed and posted orders.
  • Ran payroll and accounts in Sage One, ordered stock and supplies, and set up supply chains to keep margins steady.
  • Set growth strategy and budgets for marketing, operations and technology.

Sep 2014 – Sep 2015 · Mar 2017 – Mar 2020

Retail

Sales Assistant / Cashier (Volunteer)

Crest Charity Shop, Walthamstow

  • Sorted donations, put new stock out on the shop floor and kept the shop tidy and presentable.
  • Took cash payments, issued receipts, refunds and change, and counted the till at the start of each shift.
  • Greeted customers, checked prices, and opened and closed the shop.

Nov – Dec 2016

Warehouse

Warehouse Operative (temporary roles)

APG Recruitment Ltd

  • Picked and packed orders, unloaded containers onto pallets, and loaded vans for delivery.

Sep – Oct 2016

Warehouse

Warehouse Operative

Sainsbury's, Waltham Abbey

  • Packed goods onto roll cages from the conveyor and closed them ready for loading onto lorries.

Mar 2010 – May 2011

Support

Operations Support Executive

TalkTalk, North Acton, London

  • Handled high-level escalations from first-line contact centre advisors, working with Opal (SMC) and BT.
  • Recommended ways to improve efficiency and planned processes around technical problems.
  • Worked with senior managers and advisors from non-technical backgrounds, raising and updating tickets in Remedy.

Nov 2009 – Jan 2010

Support

Customer Service Agent

Lebara, Tower Hill, London

  • Entered customer registrations and answered inbound calls and emails with accurate product and service information.
  • Made outbound after-sales calls, investigated customer problems and gave fast resolutions.
  • Raised tickets to track customer issues and resolved them over the phone.